01About
I like turning messy processes into systems that make sense.
My work sits at the intersection of CRM, marketing automation and business development. I started from a broader virtual-assistance and business-support background before moving deeper into automation and CRM systems.
That experience shaped the way I approach technology: the goal isn’t to automate something simply because it can be automated. The goal is to solve an operational problem.
Today, I focus on building practical systems that help businesses manage leads, automate repetitive processes and create better customer journeys — from first click to booked appointment.
I care about clarity, useful systems, good communication and practical solutions.
02Skills
One center. Ten disciplines.
GoHighLevel
CRM architecture, pipelines, workflows, forms, calendars and lead management.
03Experience
Five years from support to systems.
2021 — 2022
Business & Administrative Support
CRM organization · Research · Client support
2022 — 2023
Virtual Assistance & Operations
Lead management · Content · Administrative systems
2023 — 2024
CRM & Business Development
Lead generation · CRM workflows · Pipeline management
2024 — 2025
Automation Systems
GoHighLevel · Funnels · Workflows · Integrations
2025 — Present
CRM & Marketing Automation Specialist
GoHighLevel · ManyChat · n8n · AI workflows
04Education
DELSU — Literature
Studying literature strengthened my research, communication, writing and analytical skills — capabilities I now apply to client communication, automation strategy and customer journeys.
Outside systems work: clear writing, good conversation, and processes that respect people’s time — including my own.